Contact us promptly with your order number. A license that has not been activated, redeemed, or disclosed may be eligible for review.
1. When a purchase may qualify
- The request is made within 30 calendar days of the original purchase.
- The order was placed directly through the Digitix website.
- The license key has not been activated, redeemed, registered, or used.
- You provide the information reasonably needed to locate and review the order.
2. Items that are generally non-refundable
Activated or partially used license keys, completed renewals, disclosed digital codes, services already performed, and purchases made from third parties are generally not eligible. This does not limit any non-waivable rights available under applicable consumer law.
3. How to request a refund
4. Duplicate, incorrect, or unauthorized orders
Contact us promptly if you purchased the wrong plan, placed a duplicate order, or do not recognize a charge. Do not activate the key while the review is pending. We may request verification to protect the account holder.
5. Fraud and policy misuse
Requests may be declined where there is evidence of fraudulent activity, chargeback abuse, license misuse, inaccurate information, or violation of our terms.